Customer Success Manager

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Your role at XACROS

The Customer Success Team is the face of XACROS to our school partners from on-boarding, to activation, engagement, and renewal. As our customer base rapidly expands, we are looking to bring on an additional Customer Success Manager to own the day-to-day relationship with a segment of our schools.

By joining our team as a Customer Success Manager, you will focus on relationship-building and tailored professional support activities that in turn promote overall customer satisfaction, and drive teacher, student, and parent adoption of XACROS. The right person in this role will be passionate about identifying creative and innovative solutions that help schools and districts expand their school wide communication, leading to improved learning outcomes and community engagement.

About you

Have over a year or equivalent experience managing all aspects of the customer lifecycle at a SaaS company.
You are an incredible listener and can naturally earn the trust and support of others.
You are an excellent verbal and written communicator and can adapt your style to meet diverse customer needs.
You are a self-motivated, proactive team player and work effectively in a highly everchanging environment.
You are organized and detail-oriented, with a proven ability to manage a number of projects on tight deadlines with a high level of accuracy.

What you'll do

Develop trusted relationships with school clients, helping them achieve their goals for using XACROS.
Drive contract renewal and expansion conversations for a segment of our school partners.
Systematically track and quantify feedback from administrators and synthesize for Service
Comfortably interact and collaborate with executive level stakeholders within schools.
Lastly but most valuable, you should be passionate about improving education with strong empathy for customers. You should be the person who enjoys going the extra mile to make customers happy!

Equal Opportunity Employment Information

XACROS is an equal opportunity employer, and we're committed to diversity and inclusion in the workplace. We aim to represent the students, teachers, and parents we serve, and we welcome, support, and empower all the diverse individuals in our community. See more information.